Frequently asked questions

Ready to begin? Setup your clinic or view pricing.

• Can I use my clinic logo on prescriptions and invoices?

  Yes. Upload your logo, banner, and optional doctor signature once in clinic settings. Prescriptions and invoices on Starter include your branding. Consent forms and treatment plan PDFs also use your branding on the Growth plan and above.

• Will another clinic be able to see my patients?

  No. Each clinic’s patients, appointments, and documents stay separate. Your team only sees records for the clinic they belong to.

• Do I need to migrate data from my current register or software?

  You can start using Toothvity on day one by adding patients as they visit. There is no mandatory import step — many clinics begin fresh and build records naturally.

• Does the free trial need a credit card?

  No card is required to sign up. Create your account, set up your clinic, and explore the workflow before you choose a paid plan.

• Can I manage more than one clinic or branch?

  Multi-location onboarding is available through our sales team for dental groups that need separate records and branding per branch. Self-serve switching between branch workspaces is on our product roadmap — contact us for multi-location pricing today.

• How does onboarding work for a new clinic?

  After you sign up, Toothvity walks you through setting up your clinic profile, adding your first patient, and creating your first prescription. Most solo practices complete this in one sitting. Our team can help multi-chair or multi-branch clinics plan a smoother rollout.

• Can my receptionist or assistant use Toothvity?

  On the Growth plan and above, you can invite staff with roles suited to their work — for example, reception can manage appointments and patient details while doctors focus on clinical documents. The Starter plan is designed for a single owner login; upgrade to Growth when you need team invites and role-based access.

• How do prescriptions and invoices work?

  You create prescriptions and invoices inside the patient workflow, then download or print branded PDFs with your clinic logo and doctor details. Invoice numbering stays sequential for your clinic so your accounts stay organised.

• Is patient information kept private?

  Your clinic’s records are accessible only to users you authorise for that clinic. We design the product so one practice cannot browse another practice’s patients or documents.

• How does subscription billing work?

  Plans are billed monthly in INR after your free trial. You choose a plan from your clinic billing page, complete checkout securely, and can change plans or open the billing portal to update payment details. Cancel anytime from the billing portal subject to your plan terms.

• Can more than one doctor use the same clinic account?

  Team invites and role-based access are included on the Growth plan and above (up to 15 staff logins). The Starter plan includes an owner account for solo or compact practices — upgrade to Growth when you need reception, assistants, or additional doctors on separate logins.

• What happens to my data if I cancel?

  You retain access through the end of your paid period. We recommend exporting or printing important documents before cancellation. Contact support if you need help exporting records — availability may depend on your plan and account status.

• Do you back up clinic data?

  Toothvity runs on managed cloud infrastructure with operational safeguards and disaster-recovery capabilities for platform reliability. Backups support recovery after serious incidents — not a clinic-facing undo for everyday edits. You should still keep copies of critical records your practice must retain. See our Security and Data Retention pages for more detail.

• What are the file storage limits?

  Each plan includes a total allowance for clinic branding files (logo, banner, signature) and support ticket attachments, plus per-file maximums: logo and banner 2 MB each, signature 1 MB, support attachments 5 MB (up to 3 per message). Starter includes 25 MB branding and 100 MB support storage; Growth includes 100 MB and 500 MB respectively; multi-location plans include unlimited storage — see the pricing comparison table for current quotas.

• How does in-app support work?

  Open Support from your dashboard to create a ticket, describe the issue, and attach files if needed. You and our team reply in the same thread. Support is available on every plan and is not blocked when billing is in trial.

• Where can I get onboarding help?

  Your dashboard includes a guided onboarding checklist with next-step links. Browse articles on /help or /dashboard/help for module-specific guides. Growth and multi-location customers can also email us or use the contact form for rollout planning.